Shipping policy

At Prenanobio, we are committed to providing a reliable and convenient shopping experience. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Order Processing Time

All orders are processed after payment confirmation.

Order processing usually takes:

1–3 business days

During peak seasons, holidays, or promotional events, processing times may be slightly longer.

You will receive a confirmation email with tracking information once your order has been shipped.

2. Shipping Time

Estimated delivery times depend on your location and shipping method.

For orders shipped within the United States:

Estimated delivery time: 5–10 business days

Please note that delivery times are estimates and may vary due to factors outside of our control, including:

  • Weather conditions;

  • Carrier delays;

  • Holidays;

  • Customs processing (for international orders);

  • Incorrect shipping information provided by customers.

3. Shipping Rates

Shipping costs are calculated at checkout based on:

  • Shipping destination;

  • Order weight;

  • Available shipping method.

Any applicable shipping fees will be displayed before completing your purchase.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information.

You can use the tracking number to monitor the progress of your delivery.

Please allow up to 48 hours for tracking information to become active after shipment.

5. Shipping Address Information

Customers are responsible for providing accurate and complete shipping information during checkout.

Please carefully review your:

  • Name;

  • Shipping address;

  • Apartment or unit number;

  • Contact information.

Prenanobio is not responsible for delivery delays or lost packages caused by incorrect shipping information provided by the customer.

6. Lost, Delayed, or Damaged Packages

If your package is delayed, please first check your tracking information and contact the shipping carrier.

If your package is marked as delivered but you have not received it, please contact us and we will assist you in investigating the issue.

If your order arrives damaged, please contact us within 7 days of delivery and provide:

  • Order number;

  • Description of the issue;

  • Photos of the damaged item.

We will review the situation and provide an appropriate solution.

7. International Shipping

At this time, shipping availability and delivery times may vary depending on the destination country.

Customers are responsible for any customs fees, duties, or taxes that may apply to international orders.

8. Order Changes and Cancellation

If you need to change your shipping address or cancel your order, please contact us as soon as possible.

Changes or cancellations can only be accepted before the order enters the processing or shipping stage.

Once an order has been shipped, changes cannot be made and the order must follow our Refund & Return Policy.

9. Contact Us

If you have any questions regarding our Shipping Policy, please contact us:

Prenanobio

Phone:
+1 814-580-5786

Email:
info@prenanobio.com

Address:
2381 Zanker Rd Ste 110
San Jose, CA
USA

Thank you for choosing Prenanobio. We appreciate your trust and are committed to providing a smooth and reliable delivery experience.