Payment Terms

At Prenanobio, we are committed to providing a safe, secure, and convenient payment experience for our customers. This Payment Terms policy explains how payments are processed when you purchase products from our website.

1. Accepted Payment Methods

We accept payments through secure payment methods available at checkout.

Available payment options may include:

  • Credit cards (Visa, Mastercard, American Express, Discover)

  • Debit cards

  • PayPal

  • Other secure payment methods displayed during checkout

Payment options may vary depending on your location and availability.

2. Payment Processing

All payments must be completed before an order can be processed and shipped.

When you place an order, your payment information is securely processed through trusted third-party payment providers.

Prenanobio does not store your complete credit card information on our servers.

3. Order Confirmation

After completing your purchase, you will receive an order confirmation email containing:

  • Order number;

  • Purchased products;

  • Order details;

  • Payment confirmation information.

If you do not receive your confirmation email, please check your spam or promotional folders. You may also contact our customer support team for assistance.

4. Payment Authorization and Verification

To protect our customers and prevent fraudulent transactions, some orders may require additional verification.

Prenanobio reserves the right to delay processing or cancel orders if payment information cannot be verified or if fraudulent activity is suspected.

5. Pricing and Currency

All product prices displayed on our website are shown in U.S. Dollars (USD) unless otherwise stated.

Prices may change at any time due to promotions, product updates, or business decisions.

The price charged at checkout will be the final purchase price before payment confirmation.

6. Taxes and Additional Charges

Applicable sales taxes may be added to your order during checkout based on your shipping location and applicable regulations.

Customers are responsible for reviewing the final order total before completing payment.

7. Refunds and Payment Reversals

If your order qualifies for a refund, the refund will be processed according to our Refund & Return Policy.

Approved refunds will be issued to the original payment method used during checkout.

Please allow 5–10 business days for refunds to be processed after approval. Additional processing time may be required by your bank or payment provider.

8. Failed or Declined Payments

If your payment is declined, please:

  • Confirm your payment information is correct;

  • Ensure sufficient funds are available;

  • Contact your payment provider if necessary.

Orders cannot be processed until successful payment has been received.

9. Contact Us

If you have any questions regarding our Payment Terms, please contact us:

Prenanobio

Phone:
+1 814-580-5786

Email:
info@prenanobio.com

Address:
2381 Zanker Rd Ste 110
San Jose, CA
USA

Thank you for choosing Prenanobio. We are committed to providing a secure and reliable shopping experience.