Refund policy

Thank you for shopping with Prenanobio. We want every customer to have a comfortable and confident shopping experience. If you are not completely satisfied with your purchase, we are happy to assist you with a return or refund according to the policy below.

1. Return Window

We accept returns within 30 days after the delivery date.

To be eligible for a return:

  • Items must be unworn, unused, and in their original condition.

  • All original tags must be attached.

  • Items must be returned in their original packaging when possible.

  • Items that have been washed, altered, damaged, or show signs of wear may not be accepted.

We understand that finding the right fit can sometimes be difficult, especially when shopping for plus-size clothing. If you have any concerns about sizing, please contact our customer support team and we will be happy to assist you.

2. How to Request a Return

To request a return, please contact us:

Email:
info@prenanobio.com

Please provide the following information:

  • Order number

  • Email address used for the purchase

  • Product name you wish to return

  • Reason for the return

  • Photos of the item if there is a quality issue or damage

Our customer service team will review your request and provide return instructions.

Please do not send any items back before receiving return approval.

3. Return Shipping

For returns due to personal preference, incorrect size selection, or change of mind, customers are responsible for return shipping costs.

If the item received is damaged, defective, or incorrect, Prenanobio will review the issue and provide an appropriate solution, including a possible replacement or refund.

4. Refund Processing

Once your returned item is received and inspected, we will send you a confirmation email.

Approved refunds will be processed within 5–10 business days after approval.

Refunds will be issued to the original payment method used during checkout.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

5. Exchanges

We currently do not provide direct exchanges.

If you need a different size, color, or style, please return your original item according to this policy and place a new order separately.

6. Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days after delivery.

Please include:

  • Your order number

  • A description of the problem

  • Photos showing the issue

After review, we will provide a suitable solution.

7. Non-Returnable Items

The following items are not eligible for return:

  • Final sale items

  • Gift cards

  • Items that have been worn, washed, altered, or damaged after delivery

  • Items returned without prior approval

8. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

Cancellation requests can only be accepted before the order enters the processing or shipping stage.

Once an order has been shipped, cancellation is no longer available and the order must follow our return process.

9. Contact Us

If you have any questions regarding our Refund & Return Policy, please contact us:

Prenanobio

Phone:
+1 814-580-5786

Email:
info@prenanobio.com

Address:
2381 Zanker Rd Ste 110
San Jose, CA
USA

Thank you for choosing Prenanobio. We appreciate your trust and are committed to providing a positive shopping experience.