Privacy policy

At Prenanobio, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase from us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect certain information, including:

Personal Information

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information

  • Order details

  • Any information you provide when contacting our customer service team

Automatically Collected Information

When you browse our website, we may automatically collect certain information, including:

  • IP address

  • Browser type

  • Device information

  • Pages viewed

  • Website activity and interaction data

  • Cookies and similar technologies

This information helps us improve our website, provide better services, and enhance your shopping experience.

2. How We Use Your Information

We may use your information for the following purposes:

  • To process and fulfill your orders

  • To provide customer support

  • To communicate with you regarding your orders, returns, or inquiries

  • To send order confirmations and updates

  • To improve our website, products, and services

  • To prevent fraud and protect the security of our customers

  • To provide personalized shopping experiences

  • To send marketing communications if you choose to receive them

3. Payment Information

All payments are processed through secure third-party payment providers.

Prenanobio does not store your complete credit card or payment account information on our servers.

Your payment information is handled securely according to the privacy policies and security standards of the payment providers.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to improve website functionality and analyze customer behavior.

Cookies help us:

  • Remember your preferences

  • Understand how visitors use our website

  • Improve website performance

  • Provide relevant advertisements and marketing content

You may choose to disable cookies through your browser settings; however, some website features may not function properly.

5. Sharing Your Information

We may share your information with trusted third-party service providers who help us operate our business, including:

  • Payment processors

  • Shipping and delivery providers

  • Website hosting providers

  • Analytics and marketing service providers

  • Customer support services

These service providers are only authorized to use your information as necessary to provide services to Prenanobio.

We do not sell, rent, or trade your personal information to third parties.

6. Marketing Communications

With your permission, we may send you emails about:

  • New products

  • Promotions

  • Special offers

  • Updates from Prenanobio

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us directly.

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.

However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access your personal information

  • The right to request correction of inaccurate information

  • The right to request deletion of your information

  • The right to opt out of marketing communications

To make a privacy-related request, please contact us using the information below.

9. Children's Privacy

Prenanobio does not knowingly collect personal information from children under the age of 13.

If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps to remove the information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

Any updates will be posted on this page with a revised "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Prenanobio

Phone:
+1 814-580-5786

Email:
info@prenanobio.com

Address:
2381 Zanker Rd Ste 110
San Jose, CA
USA

Thank you for trusting Prenanobio. We are committed to protecting your privacy and providing a safe shopping experience.